FAQ

How it work

How do I set up an account with Sell Your Tech?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

The simplest way to set up an account with Sell Your Tech is to create a transaction - or in other words -sell a device to us on www.sellyourtech.com, it's easy! You will begin by finding your item, and getting a quote.

As you take the steps to lock in the offer on your item, you will be prompted to create an account before you sell your item.

You can also create an account before you sell any items to Sell Your Tech by clicking here.

What should I do if I forgot my password?

Click here to reset your password. This will send an email to the email address associated with your account. From a link in this email, you'll be asked to create a new password

What if I have an engraving on my device?

If your item has an engraved message, it will not affect the trade in value. Once we receive your item our inspectors will remove engravings of personal and/or offensive nature prior to reselling the device.

When selling my phone to Sell Your Tech, what accessories do I need to send with it?

When selling a device to Sell Your Tech, we suggest you send your device with a fully charged battery as this will speed the inspection process. Other than that, you do not need to send us anything as it does not impact your offer price.

Please note: If you do send in accessories (power cord, charger, USB cable, case, earbuds etc.) they - in most cases - cannot be returned to you. For sanitary reasons most items are discarded and recycled prior to inspection.

Does Sell Your Tech purchase phones that have been reported Lost or Stolen?

Sell Your Tech does not purchase items that have been reported as lost or stolen.

All devices are undergo an IMEI verification to ensure they have not been flagged as lost or stolen.

If any device is determined to be lost or stolen, Sell Your Tech will provide this information to the appropriate law enforcement agencies.

As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell and has not been reported as lost or stolen. We also remind customers at several points in the process that we do not accept items that have been reported lost or stolen.

Can someone sell my phone that was lost or possibly stolen?

Sell Your Tech does not purchase phones that have been reported as lost or stolen at the time of sale.

We always try to identify the owner of any lost or stolen device we find. If your phone has been lost or potentially stolen, make sure you report the incident to your service provider and or local police as they can prohibit the item from being activated by a new user.

Most phones can be remotely locked and erased to keep your information safe, you may even be able to put a message on the lock screen with a contact number in case your phone is located.

With iPhones for example you can use the Find My iPhone feature if it has been enabled. With this tool you can lock the device and provide a phone number on the screen.

When we receive an item that has been locked and has contact information we use that information to contact the owner and initiate a return. For your protection we will require information to verify that you are in fact the rightful owner of the device. Once that has been confirmed, we will return your lost property free of charge!

What happens if you disagree with the condition or model I select for my item?

How it works - Every item sent to us is hand evaluated by a trained member of our team based on the information you provided. If our evaluation does not match up with the one you completed online, the offer may decrease or increase accordingly.

Revised Offers - If your offer changes for any reason, you will receive an adjustment email with the new value and an explanation of any changes to your offer. If you disagree with our revised offer, we will gladly return your item to you free of charge.

Please Note - If you do not respond to our email and we do not hear back from you regarding the revised offer after 5 days, the new offer will be automatically accepted on your behalf and your revised payment will be sent to you.

If your offer is revised and you believe there has been a mistake, you can request the attention of our Inspections Manager for a closer look and re-assessment. You can submit this request by using our Contact Us Form.

If you can't find our email you can always submit your decision, by logging into your www.sellyourtech.com account and visit the "Order History" page to manage your transactions.

How to avoid a Revised Offer - The best way to prevent an offer drop is by providing as accurate an initial assessment as possible. If you need assistance determining the condition of your device(s), please visit our "Determining the Condition of My Item" FAQ. It is also very common for customers to select the wrong model on our website. If you are not sure the exact model you have please contact us and ask with your devices serial number and ask for assistance before creating a transaction.

We are happy to help and answer any questions that you have!

Is there any cost or obligation to use Sell Your Tech?

There is no cost to having a Sell Your Tech account or setting up a transaction with us. We pay for shipping, and if we send you a box but you decide to cancel your order, there is no charge!

You are under no obligation to send the item to us, and if you decide not to, there are never any penalties! If you decide not to send in your phone, your transaction will automatically cancel within 30 days from the day it was created. There is no need for you do to anything. All we ask is that you recycle any unused shipping kits we have sent to you.

Is my personal information safe with Sell Your Tech?

Sell Your Tech never sells or shares any of your personal information unless you have specifically opted in to receive offers from our partners. Additionally, during our inspection process all devices receive a full wipe and factory restore prior to or during inspection and we destroy any SIM or memory cards that our customers forget to take out.

Please Note - If you do forget to take out your memory card or SIM and your phone is sent to us, we will be unable to send the SIM or memory card back to you should you decide to cancel your transaction as they are destroyed immediately upon the start of the inspection process.

How to deactivate “Find My iPhone” before shipping to Sell Your Tech?

Find My iPhone is a feature for iPhone, iPad, and iPod Touch that can help locate your device if lost, but can also block activation by a new owner.  Because of this, Sell Your Tech can not offer full trade-in value for devices with Find My iPhone enabled.  To ensure a fast and hassle-free process, please make sure to turn off Find My iPhone before sending it to Sell Your Tech.

How to turn off Find My iPhone
  1. Locate and tap the "Settings" icon on your device's home screen.

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  2. Tap "iCloud" in the Settings menu.

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  3. If Find My iPhone is ON, tap the slider to turn it OFF.
    If you are prompted to for a password, enter your iCloud password and tap "Turn Off" to confirm.
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Please note:

  • If your device is unable to power on, please follow these alternate instructions using iCloud.com.
  • If you have already reset your device, Find My iPhone is turned off.
  • Please contact us if you need any assistance with this process.

How to turn off “Find My iPhone” after you have shipped it to Sell Your Tech?

Find My iPhone is automatically activated with iOS7 and newer for iPhones, iPads, and iPod Touch. This automatically blocks activation by other people, and does not allow Sell Your Tech to find a new owner for your device. Because of this, Sell Your Tech will not be able to offer full trade-in value for devices with Find My iPhone enabled unless you deactivate the "Find My iPhone" in your iCloud account.

The good news is that it is still possible to clear your device. Here's how:

  1. Go to http://www.icloud.com/#find and login using you Apple iCloud account (this is the same account you use on your device.)
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  2. Click "Devices" at the top, and locate the device you sent to Sell Your Tech. After a few moments, iCloud will finish updating the location on each of your devices and the device you sent to Sell Your Tech should appear as offline. Click on the device to select it, go back to the device list, and the click the "X" button to remove it from your account. Please note: device must be powered off.
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  3. Click "remove" on the next screen to confirm.
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  4. If you received an email from Sell Your Tech asking you to complete these steps, use the link in your email to let us know you've removed it from your account so we can continue to process your device.

Please note: if you are still in possession of your device, you can turn off Find My iPhone right from the settings menu.If you aren't able to remove the device from your iCloud account, please contact us for assistance.

Shipping My Item

How to prepare device to ship to Sell Your Tech?

To ensure the fastest possible processing and payment for your device, please review the checklist below before sending your device to Sell Your Tech.

You must:

  • Carrier unlock your phone

    If your offer is for an "unlocked" device, make sure to complete the unlocking process through your carrier.

    AT&T

    T-Moble

    Sprint

    Verizon

  • Deactivate Service

    If your device has cellular service, remove your SIM card or deactivate it through your carrier and pay the balance of your bill. If your device has an activation lock for any reason, we will be unable to complete your transaction and pay you for your Device. We will contact you upon receipt of your device if an activation lock remains and give you the opportunity to correct/remove the lock.

  • Turn Off Device Tracking

    (i.e. Find My iPhone, Samsung Reactivation Lock) and remove password. If these features are left on, this will prevent us from inspecting and therefore paying you for your device.

    For an Apple device using iOS7 or later, you must turn it off in the iCloud settings menu (Settings>iCloud>Find My iPhone/iPad/iPod).

    For Samsung phones, all passwords and password locks must be removed.

  • Save Your Data

    Backup your photos and files to your new device or backup system before deleting your data/content and sending us your old device.

    If you're switching from an Apple device to something else, deactivate iMessage to ensure you continue to receive message on your new phone.

    Tap Settings, then Messages, and move the iMessage slider to OFF.

  • Remove Your Data

    If you wish to remove all data and restore your Apple iPhone/iPad/iPod to its original factory settings, then you can go to Settings and reset your device (Settings>General>Reset>Erase All Content and Settings). If your Device has an SD card, please remove it.

    If you choose not to erase all content and settings, we will make sure all of your personal data will be erased or destroyed by our staff when we receive it.

  • Send Just Your Device

    Please do not send any extra items that you did not submit online. We cannot pay you for additional items or accessories.

  • Charge Your Device

    Devices received with at least a partial charge can be processed faster.

    Please note that we do not accept devices that have been reported lost or stolen.

    Offers are only valid through the expiration date listed in your email. Devices shipped after this date may receive a revised offer.

How to erase all of your iPhones data and settings?

If you would like you can erase all of data and settings before sending your device to Sell Your Tech. We will still check your device to make sure it's been erased once we receive it.

Before you erase your device, we recommend you make a backup of your iPhone's data via iCloud or by connecting your iPhone to the computer you normally sync with.

Here is how you can erase your device before sending it to Sell Your Tech:

  • Locate and tap the "Settings" icon on your device's home screen

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  • Tap the "General" settings menu item.
  • Choose the "Reset": menu item
  • Tap on the "Erase All Contents and Settings" menu item.

How to erase your device via iCloud, if it does not power on or after you have shipped it to Sell Your Tech with iCloud

  • Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud), then click Find My iPhone.
  • Click All Devices, then select the device you want to erase.
  • In the device’s Info window, click Erase [device].
  • To erase:

    An iOS device: Enter your Apple ID password. If the device you’re erasing has iOS 7 or later, enter a phone number and message. The number and message will be displayed on the screen after the device is erased.

If your device is online, the remote erase begins. A confirmation email is sent to your Apple ID email address.

If your device is offline, the remote erase begins the next time it’s online.

Do I need to remove the SIM card from my phone or tablet?

Yes, you should remove your SIM card before sending your device to Sell Your Tech.

Your SIM card stores information that uniquely identifies your phone on a cellular network. By removing your SIM card, you protect your private service-subscriber key and free your phone to be resold on the second-hand market. On most devices, the SIM card is located under the battery and can easily be ejected.

When we receive devices with SIM cards intact, we destroy them to protect your privacy. We cannot return these to you, so please be sure they are removed prior to sending your device.

How to find and remove your SIM?

iPhone and iPad SIM cards can be a little tricky. If you have an iPhone 2G, 3G, or 3Gs, locate the SIM card tray in the top edge of the casing, between the headphone jack and power button. If you have an iPhone 4, 4S, 5, 5C, 5S, 6, 6+ or Android device locate the tray in the right edge of the casing. Gently insert a SIM card removal tool or a straightened paperclip into the pin-sized hole in the SIM card tray. Once you release the catch in bottom of the hole, the SIM tray will eject from the phone body. Remove your card from the tray and reinsert the tray so it is secure and flush with the casing.

How do I remove my SIM card?

If you have an iPhone 2G, 3G, or 3Gs, locate the SIM card tray in the top edge of the casing, between the headphone jack and power button.

If you have an iPhone 4, 4S, 5, 5S, 5C, 6, 6+ or an Android device, locate the tray in the right edge of the casing. Gently insert a SIM card removal tool or a straightened paperclip into the pin-sized hole in the SIM card tray. Once you release the catch in bottom of the hole, the SIM tray will eject from the phone body. Remove your card from the tray and reinsert the tray so it is secure and flush with the casing.

How do I deactivate my phone or other device?

To deactivate your phone or other device, you must contact your wireless service provider and clear any issues that are causing your device to remain active.

An ESN is an Electronic Serial Number. An ESN may be active for the following reasons:

  • The device still holds an "Active" account status with the carrier
  • The account associated with the device has an outstanding balance
  • The device has been reported as lost or stolen

Prior to our inspection, we will check to ensure that the ESN has been deactivated. If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. We will ask you contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process.

After this hold period expires, we will issue a revised value for your phone in "parts only" condition. You will have another 5 days to decide if you would like to Accept or Decline the revised offer.

Verizon phones can now be checked through their "Activate Phone or Device" page.

This resource will also provide the make and model of the phone which will confirm that you have an accurate quote for the device you are sending to us.

Once you have deactivated your device, let us know and we can continue with the inspection process.

Can I use the shipping label you sent on a different box?

You can use the label we send you on any box.

If you lost your label we have two great options for you:

  1. Print the shipping label by looking up your order under Order History on the sellyourtech.com site. Once printed, put it on any sturdy box that you may have and take the package to your local Post Office for shipment.
  2. Print the shipping label and go to your local Post Office and get a free priority mail box that will fit your items.

Can I send more than one order in the same box?

Yes, but please make sure you identify which device belongs to which offer by securing the order ID number to the device.

If you have 2 or more transactions on different orders and would like to ship them using one box, we recommend securing each packing slip to its respective device. Additionally, sometimes electronics moving through the mail in the same box can cause damage to each other, so please be sure to pack them carefully.

Please Note: Missing or mixed up packing slips will cause delays at receiving, and could affect the amount paid due to the mix up, or the time it takes to receive your payment.

What shipping methods does Sell Your Tech offer?

Sell Your Tech offers shipping through USPS.

If we have sent you a prepaid USPS label, or Sell Your Tech box and a USPS label, you can bring your package to any Postal facility or arrange a pickup with any friendly Letter Carrier.

Are the contents insured against loss or damage?

Here is what you should know:

Do not use a DropBox - We are not able to insure a package against loss if an item is not handed directly to a USPS employee. We request and strongly suggest that customers do not use a USPS Drop Box. Using a Drop Box of any kind could cause 2-4 weeks of delayed shipping, and if never recovered, could result in the denial of the Lost in Shipping claim.

Pack your box carefully - Based on our extensive experience with shipping and carriers, we highly recommend that customers take the highest care to pack electronics very carefully. If you are packing your own box, we also highly recommend extra secure closure of the package around each edge to prevent any potential tampering, water exposure, dust exposure, or ripping of the box. Shipping carriers will deny a damage claim if the package is not properly packed. The claim will be denied if the item(s) are shipped in a flimsy box, or if not enough packing material is used to protect the contents. If you have any concerns about how well you will be able to pack an item, or multiple items, we strongly recommend using a packing service.

Record the serial number of your device - We encourage customers to record the serial numbers of the devices in transit prior to shipment, or even snap a few photos for your records. If a damage or loss claim is the only route available in an unexpected situation, it is very helpful to have this information ready

We will do whatever we can to help you recover your device or help you with a claim should the unfortunate happen. Our boxes are designed to take a lot, but if you have to pack something yourself, please follow the advice above.

Selling My Item

How does Sell Your Tech calculate the value of my item?

We are constantly looking at the markets and competition to offer the best price, and to provide the most reliable, easy service when trading in a device.

Additionally, there are a few things you should consider when deciding if selling to Sell Your Tech is the right choice for you.

  1. Listings made easy: If you choose on-line marketplaces like EBAY or Amazon, taking pictures, composing descriptions, managing online accounts, shipping your items, and providing a return for postings can be a pain - and they can cost money. As well, most marketplaces charge a fee. With Sell Your Tech, you simply need to answer a few quick questions to receive an offer and once you send your device in - your payment is on its way!
  2. Competitive Pricing: We are very competitive with our offers. While other companies might pay more for certain items, we do not charge for shipping or to send you a secure box.
  3. Safe and Secure Payment: Instead of waiting to find a seller, we will pay you fast after the condition of the item has been confirmed by a quick inspection process. Simply select your preferred payment method during the checkout process.
  4. Risk Free: If our offer doesn't match the original offer because our inspection found something different that outlined in the offer, and you decide to cancel the transaction, we will ship an item back to you - free of charge.

We know we are not the only choice for finding new homes for used electronics, but we encourage you to try out Sell Your Tech. We know that you will be glad you did.

Will Sell Your Tech extend my offer?

Sell Your Tech provides an industry leading 30 day offer lock meaning you have 30 days from when you lock in your offer, to when you have to ship the item(s) to us.

We are unable to extend any offer past the 30 day deadline.

What happens once I have sent in my item?

Once your item arrives at our warehouse, it typically takes 3 to 5 business days for payment to be issued. Paypal is the quickest ways to get paid. Checks are delivered to you by USPS, so please allow an additional 7 - 10 days for receipt.

There are a number of factors which will impact the overall timeframe for payment.

  1. Shipping time to our facility typically takes 3-5 business days. You can track your package by logging into the Order History page on www.sellyourtech.com.
  2. Once we receive your item our goal is to inspect your item within 24-48 hours and get your payment to you.
  3. Once your payment is issued (within 24-48 hours of inspection) – Paypal is instant, checks can take from 5 to 10 days to be delivered.

The best way to prevent delays is to make sure your package is scanned at the post office facility for proper shipping, then watch your email inbox carefully. We recommend checking your email daily to avoid any miscommunication.

You should also check with us if you need any help determining the condition of your item, or if you are unsure of the account status on your phone.

PLEASE NOTE: If there is an active account on your phone it can cause significant delays as well as a possible adjustment of the amount offered.

In addition to our email updates, you can also get an update on your transactions by selecting the "Order History" or "Login" option at the top of the www.sellyourtech.com homepage.

How do I unlock my phone?

If your offer is for an "unlocked" device, make sure to complete the unlocking process through your carrier.

AT&T

T-Moble

Sprint

Verizon

I can’t find my device on sellyourtech.com, what should I do?

If your model is not on our website, then unfortunately we do not accept it for trade.

If we receive a different model than what you indicated in your transaction, a revised offer will be sent for as little as $0.00. As with all our offers, if the revised offer does not meet your satisfaction we will return your device - free of charge or offer to responsibly recycle it for you.

When selling a device to Sell Your Tech, how can I remove an item from my transaction or how can I cancel my whole transaction?

Removing an item from my order when selling my device to Sell Your Tech:

  1. To remove an item from your order while creating the order, near the top right corner of the screen, mouse over the cart icon

  2. Next, click the orange x icon next to the item you would like to remove.

Adjusting the number of items in my order:

  1. To adjust the number of items in your order, near the top right corner of the screen, mouse over the cart icon then click view cart.

  2. Next, type the correct number under quantity and select the orange update button

How do I deactivate iMessage so I receive messages on my new phone?

In some cases, moving from an Apple device to a different type of device can cause problems receiving SMS messages. This is due to the Apple iMessage setup.

To deactivate on your phone:

  1. From the home screen on your Apple device tap the "Settings" icon.
  2. Then Tap Messages.
  3. Then Move the iMessage slider to OFF.

-OR-

If you no longer have access to the phone, contact Apple Support and they can assist you in de-activing the device

Payment Information

I received an email saying my payment was issued by I haven’t received it?

Typically it can take as much as 10 business days (12 - 14 calendar days) from the time you mail your device to the time you receive payment. This all depends on the time of year, the payment method you requested and where you live.

After you receive notification that your device has been inspected, you can expect the following time-frames to receive payment:

Checks typically take 3 to 5 business days to arrive. This timeframe quote is provided to us by USPS. If it's been more than 14 days since you received the email notification that your check has been sent, please contact us, and we will be happy to look into it for you.

You can track your check by logging into your Sell Your Tech account or via the "Login" link at the top of our homepage. From there you can click the "Order History" link to see the current location of your check. Please note that the tracking system simply provides a scan of the last United States Post Office location and will not provide a delivery date.

Paypal payments it should take no longer than 24 hours to arrive. If you have not received the funds it is most likely due to your account not being verified or being able to accept transfers. Please contact PayPal customer support to resolve any issues with your account. You can also request a change in payment address or payment method if you are having difficulties with your PayPal account.

Please Note: If you sent us more than one item, payments are issued per item, not per box. We do our best to consolidate payments into a lump sum, but because different items move through our evaluation process at different speeds, you may receive multiple payments if you had more than one item in your box.

How long does it take to receive my payment?

Once we receive your item

Once we receive your item, it should only take a day or two for it to be processed. (It depends on the time of day it gets to us) If the model and condition are confirmed during the inspection, the payment is processed within 3-5 business days.

Once Payment is Issued

PayPal is the fastest ways to get paid, it is sent out electronically and should arrive within 24-48 hours of the payment being processed.

Checks are shipped via USPS first class and typically take 5 to 10 days to arrive once the payment is processed.

An email will always be sent when a payment is processed and will include details regarding when you can expect to receive it.

Once I have shipped my item, how long does it take to receive payment?

Once your item arrives at our warehouse, it typically takes 3 to 5 business days for payment to be issued. Paypal is the quickest ways to get paid. Checks are delivered to you by USPS, so please allow an additional 7 - 10 days for receipt.

There are a number of factors which will impact the overall timeframe for payment.

  1. Shipping time to our facility typically takes 3-5 business days. You can track your package by logging into the Order History page on www.sellyourtech.com.
  2. Once we receive your item our goal is to inspect your item within 24-48 hours and get your payment to you
  3. Once your payment is issued (within 24-48 hours of inspection) – Paypal is instant, checks can take from 5 to 10 days to be delivered

The best way to prevent delays is to make sure your package is scanned at the post office facility for proper shipping, then watch your email inbox carefully. We recommend checking your email daily to avoid any miscommunication.

You should also check with us if you need any help determining the condition of your item, or if you are unsure of the account status on your phone.

PLEASE NOTE: If there is an active account on your phone it can cause significant delays as well as a possible adjustment of the amount offered.

In addition to our email updates, you can also get an update on your transactions by selecting the "Order History" or "Login" option at the top of the www.sellyourtech.com homepage.

You told me my device is Active, Lost or Stolen, how do I deactivate my phone?

Due to the security of your private information you must contact your wireless service provider and clear any issues that are causing your device to remain active.

An ESN, IMEI or MEID is an Electronic Serial Number.

Reasons it might be Active:

  • The device still holds an "Active" account status with the carrier.
  • The account associated with the device has an outstanding balance
  • The device has been reported as lost or stolen

Please make sure you take care of this within 5 days of our notifying you. You can do this by clicking the link in the email we sent you. If you do not contact us and let us know, your offer will be automatically accepted and it is unlikely we will be able to return your phone.

What options do I have for payment?

Sell Your Tech currently offers 2 ways for you to get paid for your used electronics:

  1. Check -Shipped using USPS First Class Mail, this option takes 3-10 business days to arrive after the payment is processed
  2. Paypal -Sent directly to your Paypal account using the email address provided by you during checkout, this option takes 0 - 2 business days to arrive after the payment is processed.

If you do not receive a check within 10 days it the USPS may have sent it back to us. If so, we will check the address you submitted to see if we can resend it. Please do not hesitate to ask customer care if they can find your check!

If you are having problems with Paypal, please check your spam folder to see if the emails we sent were sent there. Also, please make sure your Paypal account is current.

My PayPal payment was sent to the wrong email address, what do I do?

If you know and have access to the email address, the easiest and fastest solution is to add that address to your PayPal account. You then should be able to access the payment instantly.

If that's not possible, please contact Customer Service. We will send a request to PayPal to refund the money and reissue to the correct address.

Please note: It may take up to 30 days for PayPal to refund and reissue payment.

When does my offer expire?

Except for special promotions, offers last 30 days.

The value of electronics typically declines pretty quickly over time so we can only honor your offer for 30 days. If we receive your item after 30 days, we'll inspect it and send you a revised offer reflecting the current offer value. If you are not happy with the revised offer, you will have the opportunity to request that the item is returned to you and we will ship it back for free

If your offer has expired, but you would still like to sell your item to Sell Your Tech, simply return to sellyourtech.com and go through the process again to see what your item is worth today.

What is an ESN, IMEI, or MEID? Why are you telling me it is Active/Lost or Stolen?

These identification numbers are tied to a carrier (AT&T Verizon, T-Mobile etc.) and helps record the activity and status of the device. Prior to our inspection, we check with the carriers to ensure that all of these numbers have been deactivated. An active number will reduce the amount of your offer. If these are recorded under a Lost or Stolen account, we will NOT accept the device.

Please Note: A device that is reported active, lost or stolen is the result of the carrier telling us it is in that status.

ESN - an Electronic Serial Number.

MEID (Mobile Equipment ID)

IMEI (International Mobile Equipment Identity)

An MEID and ESN uniquely identify a CDMA cellphone. In the 2005 time frame, the MEID began to replace the 32-bit ESN.

An IMEI (International Mobile Equipment Identity) is unique number assigned to a GSM, UMTS or IDEN cellphones.

An ESN, IMEI or MEID may be active for the following reasons:

  • The device still holds an "Active" account status with the carrier
  • The account associated with the device has an outstanding balance
  • The device has been reported as lost or stolen

If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. You must tell us if you are going to clear the Active account, or Accept or Decline the revised offer.

To clear and active number, you must contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process.

After 5 days, we will issue a revised value for your phone in "parts only" condition. If you tell us you are going to try and clear the account, you will have another 5 days to decide if you would like to Accept or Decline the revised offer.

If you do not notify us we will automatically accept the revised offer and pay you the revised offer amount. PLEASE NOTE: Once you are paid it is unlikely we will be able to find your phone and return it to you.

Helpful Hint - You may need this number as a reference. On many phones you can find your ESN, MEID or IMEI by typing in *#06# and your phone and the number will appear on your screen.

Verizon phones can now be checked through their "Activate Phone or Device" page. For other carriers you may choose their Chat function on their Customer Service page.

If Sell Your Tech inspects my item and the offer is lowered, what can I do if I disagree?

We understand that it can be a surprise when you get a change in your offer. If you think we got it wrong you can do the following:

Request a reinspection - To request a re-inspection you can select the link in the email you received and we will issue a request with our processing center to re-inspect the phone.

To ask us a question about our revised offer - You can contact our Customer Service. If we can't explain why the offer changed in more detail than explained in the email you received, we will have our Inspections Management Team take a closer look for you. Every so often an inspector may miss something, and we may adjust or overturn an inspection result and bring your offer back up. During this time, we would request that you do not Accept or Decline the revised offer, as this will cancel the re-inspection request.

Why things change - Sometimes we find things you might not know about. While you may think your phone looks and works perfectly, a functional or condition rating related defect, or if the item is a different model, we will calculate a new offer. Once we send you an offer adjustment email you will have 5 days to decide if you would like to "Accept" or "Decline". If we do not hear from you after 5 days passes, we have to assume you do not object to the new offer, and your device will be automatically processed under the new amount. If you Decline the offer within the 5 days, the item will be sent back to you - free of charge.

How to stay on top of your offer progress - The most reliable way you can manage your transactions is through the "Order History" page on www.sellyourtech.com. Once logged in, you can review the status of each transaction individually and submit any decision we might need from you to proceed.If you submit a "Decline" decision, we will return the device to you within 3 business days. You will receive an email with a tracking number, which will allow you to prepare for the item's delivery.

NOTE: Return packages are not insured against loss or theft and do not require a signature. We strongly recommend that you monitor the tracking, and are present for the return delivery.

We recommend checking the "Order History" page daily after you ship the package to us. The 5 days following receipt of your item are very important, and we are dedicated to making the transaction seamless so you can get your money fast if you choose to "Accept" the revised offer.